Treasury Board Guideline On Service Agreements

If proposals are made at or below protected B-classification that do not use a public cloud delivery model, they must be forwarded to the GC Enterprise Architecture Review Board (GC EARB) for evaluation. See section 1.4 of this guidance for information on when and how initiatives can be submitted to the EARB GC. While the public cloud may not always be the optimal deployment model for technology, earB GC services must demonstrate that provision in a public cloud environment has been duly taken into account. Service Directive and Digital`s 4.2.1.1: Ensure that customer feedback, including customer feedback, customer satisfaction surveys and user-friendliness tests, is collected and used to improve services based on TBS management and instructions. At the departmental level, there are governance structures for the management of interdepartmental service agreements. The governance elements of a service agreement are designed to ensure that the parties clearly understand not only who decides and who does what, but also when and how each will act with respect to the possibility of a service relationship. This will help to ensure transparency and accountability, promote flexibility and enable the parties to systematically adapt and adapt relationships and agreements, depending on the circumstances. Use open standards and adopt top-not least practices, including, if necessary, the use of open source software. Design of services and platforms that must be used seamlessly for Canadians, regardless of their device or channel.

1.2 Departments have a process that involves risk management to determine whether the conclusion of an inter-service agreement offers value at the department level. The Canadian Government Reference Model (MMC) provides a comprehensive overview of all canadian government service activities. It identifies 19 types of services based on the type of service distribution and provides a set of goal definitions that reflect general elements that can be taken into account in the absence of a defined definition. While the service relationship, management and supply are moderately complex, service agreements are normally divided into two documents. The first document – often an agreement – describes organizational relationships (including governance) and the management processes that govern service delivery. It defines the commitments made by the parties and defines the vision, mission and mandate that frame the service relationship. A service is the provision of a specific expense, including information that meets one or more needs of a intended recipient and contributes to the achievement of a result. The requirements of the Data Protection Act, data protection rules and related policies for effective protection and management of personal data must be integrated into the overall design and provision of services and systems. These requirements include: The following considerations can help determine whether information or data is a service: no single approach or format of service agreements is appropriate for all circumstances.