Service Level Agreement Airport

In addition to several standard descriptions of ground services, SGHA provides the framework for a user-friendly commercial agreement with conditions, including, but not limited, fair practices, safety, subcontracting, liability and compensation, payment, duration, modification and termination. The combination of relative simplicity and broad application allows aviation professionals who do not have a legal background or extensive procurement to use and enter into contract-based service agreements. After all these years of use, SGHA is now a commonly spoken language between airlines and ground service providers around the world. It is a corporate communication tool on the need and provision of airport services. Standard service descriptions allow users to accurately choose the services required on each site so that they can be tailored to an airline`s local specificities, and compare and select the most appropriate service offering. This is no accident. The agreement has been constantly improved for several years by industry experts. In the late 1950s, when airlines focused on the primary mission of passenger and cargo transport, ground-handling companies began providing services to meet the increased requirements for safe and efficient services. A group of airlines in Europe identified the need to establish a standard for cooperation in the provision of services at airports, either bilaterally or bilaterally.

In 1988, the IATA Ground Handling Council (IGHC) was held in Montreal, replacing the Airport Handling Committee. Since then, the Aviation Service Agreements Group (AGSA) has been working annually to improve and update the SGHA. The AGSA Task Force is made up of commercial and operational experts who participate in stopover assistance contracts and are represented by airlines, stopover assistance companies and airports. A well thought-out ALS can be an excellent means of communication to show which elements are considered a top priority and what are the main business objectives. Yes, the smile of passengers is important, but it should not have the same weight inside an ALS as a target related, for example, to the “precision of the loading arc.” ALS is therefore probably the right place to show the prioritization that should be given to an aircraft`s rotation services. Of course, safety must and remains the top priority. It is up to both parties using an SGHA and ALS and agree to prioritize all other elements, such as one-time performance, passenger comfort, cost control and many others, that each airline and ground service provider can define, based on commercial requirements. Imagine a provider who has been providing excellent services to an airline for several years and believes it is time to apply for a well-deserved contract extension.